alibet99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how alibet99 ("alibet99", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who register for or use the alibet99 Platform, accessible at alibet99.asia, including all associated services, games, sportsbook functionality, promotions, and customer support channels.

alibet99 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection and privacy legislation. By registering for an alibet99 account or using any part of the Platform, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein.

This Policy should be read together with the alibet99 Terms & Conditions, which govern your use of the Platform and are incorporated into this Policy by reference. In the event of any conflict between this Policy and the Terms & Conditions on a matter of data privacy, this Policy shall prevail.

2. Data Controller

alibet99 acts as the data controller in respect of personal data collected through the Platform. As data controller, alibet99 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

For all data protection enquiries, requests to exercise your rights, or complaints relating to the handling of your personal data, please contact us at:

[email protected]

alibet99 will respond to all written data protection enquiries within 14 calendar days of receipt.

3. Data We Collect

alibet99 collects the following categories of personal data in the course of providing the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on official identification documents;
• Date of birth (for the purpose of age verification — all players must be aged 21 or above);
• Residential address, including city, state, and postcode;
• Email address and mobile telephone number;
• Copies of government-issued identification documents (e.g., Malaysian National Identity Card (MyKad), passport, or driver's licence) submitted during the KYC verification process.

3.2 Account & Transaction Data

• Username, encrypted password, and account preferences;
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers;
• Bonus and promotion usage history;
• Gaming activity records, including game titles played, wagers placed, and outcomes;
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status).

3.3 Technical & Usage Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, and browser version;
• Pages visited, session duration, navigation patterns, and click data;
• Cookie identifiers and similar tracking technologies (see Section 9).

3.4 Communications Data

• Content of customer support interactions via live chat or email;
• Records of any complaints or disputes submitted to alibet99.

4. How We Collect Data

alibet99 collects personal data through the following means:

• Direct collection: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion;
• Automated collection: Technical and usage data collected automatically as you interact with the Platform, including through cookies, server logs, and analytics tools;
• Third-party sources: Identity verification and fraud prevention data received from licensed third-party KYC and AML service providers; payment data received from payment processors handling transactions via Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank.

5. Purpose & Legal Basis for Processing

alibet99 processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your account, process deposits and withdrawals, and provide access to the Platform and its games — all necessary for the performance of the contract between alibet99 and you;
• Legal obligation: To comply with applicable anti-money laundering (AML), know-your-customer (KYC), age verification, and responsible gaming regulatory requirements;
• Legitimate interests: To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited conduct; to improve the Platform's performance and user experience; to analyse usage patterns and optimise game and content curation;
• Consent: To send you marketing communications about alibet99 promotions, new games, and seasonal offers where you have opted in to receive such communications. You may withdraw consent at any time by updating your account preferences or contacting support.

6. Sharing Your Personal Data

alibet99 does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing purposes. alibet99 may share your personal data with the following categories of recipients for the purposes described in this Policy:

• Payment processors: To facilitate deposits and withdrawals via Touch 'n Go eWallet, Boost, DuitNow, GrabPay, FPX, Maybank2u, CIMB Clicks, and Public Bank — each of which processes data under their own privacy policies as independent data controllers;
• KYC and AML service providers: Licensed identity verification and fraud prevention companies engaged to fulfil regulatory KYC and AML obligations;
• Game software providers: Game studios and platform providers (such as Pragmatic Play, Playtech, and others) who supply certified game software — data shared is limited to what is technically necessary for game delivery and RNG certification;
• Regulatory and law enforcement authorities: Where alibet99 is required by law, court order, or regulatory directive to disclose personal data to a competent authority;
• IT and infrastructure service providers: Cloud hosting, security, and analytics vendors engaged under data processing agreements that impose binding confidentiality and security obligations.

All third parties with whom alibet99 shares personal data are required to process that data only for the specified purpose, in accordance with alibet99's instructions, and subject to appropriate technical and organisational security measures.

7. Data Retention

alibet99 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specific retention periods are as follows:

• Account and transaction data: Retained for a minimum of 5 years from the date of account closure, or longer where required by AML or gaming regulatory obligations;
• KYC verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Customer support records: Retained for 3 years from the date of the relevant interaction;
• Technical and usage data: Retained for up to 24 months from collection, after which it is aggregated and anonymised.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

8. Security Measures

alibet99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and alibet99 servers;
• Industry-standard password hashing — your login credentials are never stored in plain text;
• Restricted internal access to personal data, limited to personnel with a demonstrated operational need;
• Regular penetration testing and security audits of the Platform infrastructure;
• Automated anomaly detection and fraud monitoring systems;
• Secure data centre facilities with physical access controls, redundant power, and fire suppression systems.

Notwithstanding these measures, no method of electronic storage or transmission over the internet is entirely secure. alibet99 cannot guarantee absolute security and you acknowledge that you transmit data to the Platform at your own risk. alibet99 will notify you and the relevant regulatory authority of any data breach that poses a material risk to your rights and freedoms, in accordance with applicable notification obligations.

9. Cookies & Tracking Technologies

alibet99 uses cookies and similar tracking technologies to operate the Platform effectively, to recognise returning users, to maintain login sessions, and to analyse usage patterns for the purpose of Platform improvement. The categories of cookies used on alibet99 are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session authentication tokens and security cookies. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remember your preferences such as language settings and game display options;
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform, used to identify areas for improvement. No personally identifiable information is shared with analytics providers;
• Marketing cookies: Used, with your consent, to deliver relevant promotional content. These may be disabled via your browser settings or by adjusting your marketing preferences in your alibet99 account.

You may manage or disable non-essential cookies via your browser's cookie settings. Please note that disabling certain cookies may affect the functionality of the Platform.

10. International Data Transfers

alibet99 operates a global technology infrastructure. In certain circumstances, your personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, alibet99 ensures that appropriate safeguards are in place to protect your data to the same standard as required under applicable Malaysian data protection law, including the use of contractual clauses, approved data transfer mechanisms, or transfers to jurisdictions recognised as providing an adequate level of data protection.

11. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by alibet99:

• Right of access: To request a copy of the personal data alibet99 holds about you;
• Right to rectification: To request that inaccurate or incomplete personal data be corrected;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to alibet99's legal and regulatory retention obligations;
• Right to restrict processing: To request that alibet99 restrict the processing of your personal data in certain circumstances;
• Right to object: To object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact alibet99 customer support via live chat or at [email protected]. alibet99 will respond to verified requests within 14 calendar days. Requests that cannot be fulfilled due to legal or regulatory obligations will be accompanied by a clear explanation.

12. Children's Privacy

The alibet99 Platform is strictly intended for individuals aged 21 years or above. alibet99 does not knowingly collect personal data from individuals under the age of 21. If alibet99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed.

If you believe that a person under the age of 21 has registered on the alibet99 Platform, please notify us immediately at [email protected].

13. Third-Party Links

The alibet99 Platform may contain references to game studios, payment partners, or other third parties. alibet99 is not responsible for the privacy practices of any third party, and this Policy does not apply to data collected by third parties through their own websites or services. alibet99 recommends that you review the privacy policies of any third-party service you interact with separately from the alibet99 Platform.

14. Changes to This Privacy Policy

alibet99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Any material changes to this Policy will be communicated to registered players via the email address on file or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the alibet99 Platform following notification of any changes constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about alibet99's handling of your personal data, please contact our Data Protection team:

Email: [email protected]

alibet99 will acknowledge receipt of your enquiry within 3 business days and provide a substantive response within 14 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.